Frequently Asked Questions
Everything you need to know about our premium freeze-dried products and wholesale ordering process.
What is the shelf life of your freeze-dried products?
When stored in a cool, dry place and kept in their original sealed packaging, our freeze-dried products typically have a shelf life of 10 to 25 years, depending on the specific food item.
Do you offer bulk discounts for large commercial orders?
Yes, as a wholesaler, we provide tiered pricing structures. The more you order, the lower the price per unit. Please contact our sales team for a custom quote on pallet-sized orders.
How do I rehydrate the food for consumption?
Most items can be rehydrated by adding warm water and letting them sit for 5-10 minutes. Specific water-to-product ratios are printed on each individual package for optimal texture and flavor.
What are your shipping lead times for wholesale quantities?
Standard wholesale orders are processed within 3-5 business days. Large-scale freight shipments may take 7-10 business days depending on your location and current inventory levels.
Are your products non-GMO and preservative-free?
We prioritize natural quality. The freeze-drying process itself acts as the preservative, so we do not add chemicals or artificial stabilizers. Most of our catalog is non-GMO; please check individual product specifications for certifications.
What is your return policy for damaged goods?
We offer a 30-day satisfaction guarantee. If your shipment arrives damaged or the vacuum seal is compromised, please take photos and contact our support team immediately for a full replacement or refund.